Ombudsman upholds complaint against NHS Highland
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A complaint has been upheld about a lack of proper assessment which led to a woman being injured.
The Scottish Public Service Ombudsman (SPSO) upheld a complaint against the health board after it was discovered a woman had not been assessed in her ability to use a three-wheeled walking aid outdoors on slopes or to use its brakes.
SPSO stated: “We found that the record of the assessment lacked appropriate detail.
“We found it did not address Mrs A’s ability to safely negotiate slopes or to use the brakes and that the advice given to Mrs A and Mr C during the assessment was unreasonable.”
NHS Highland has also been told to look at patients’ ability to safely use walking aids in light of both physical and any cognitive impairment.
Patients and their carers should also be given advice on risks they were told.
