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Last stop for live screens

By Staff Reporter

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JUST one rural railway station in Scotland – at Dunrobin Castle near Goslpie – has yet to have real time rail information displays installed, following a £675,000 investment by ScotRail.

Easy-to-read LED customer information screens (CIS) have been installed at 36 rural railway stations, and ScotRail is currently looking at plans to introduce CIS at Dunrobin Castle to ensure complete coverage.

The screens, which feature white-on-black text, provide customers with information on the next trains, number of carriages, estimated time of arrival and any special notices such as engineering works.

It also means customers with hearing impairments now have visual access to live train running at many unstaffed stations.

ScotRail customer information delivery manager Stewart Craig said: “We’re working hard to improve stations across Scotland’s railway, and customer information is a huge part of that.

“The roll-out of LED display screens at rural railway stations makes it easier for customers to access live travel information, which will help support tourism in the area.”

Transport Scotland’s head of rail franchise management Andrew Mackie said: “Enhancing the customer experience at railway stations is vital. The roll out of the new screens will ensure live information is available and will help provide much improved connectivity at rural stations.

“These LED screens will also support a sustainable railway and contribute to reducing the carbon footprint of operating our stations.”

The station was built in the early 20th century for the Duke of Sutherland and the waiting room is category B listed.

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