Highland Council’s IT system problems raises issues with some invoices and payments but benefits or crisis payments are unaffected

Problems have hit Highland Council’s IT system meaning that some invoices and payments have not been able to be paid though it has confirmed it will not affect benefits.

The local authority recently took much of its online operation in-house to save money and deliver a more reliable service having had a number of years fraught with delays and problems.

Officials were clear that no benefits were hit by the problems which uses a different system, however it seems that some companies awaiting payment were impacted by the IT problems.

A Highland Council spokesperson said: “The Highland Council has experienced performance issues with the IT system used to manage invoices and payments over the last week.

“Unfortunately, that may have caused a delay in the payments of some invoices this week. We have been working closely with the system supplier to resolve the issues and are hopeful that the system has now been fully restored. This issue has had no impact on the payment of staff salaries.”

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