ScotRail investigating ‘staff error’ for Aviemore hold-up
ScotRail has launched an investigation into a disruption on Monday, which forced hundreds of southbound passengers to evacuate their train at Aviemore.
A spokesman said: “The 10.50 Inverness to Edinburgh service terminated at Aviemore due to a staff error which is now under investigation.”
He explained: “When an incident like this occurs, it’s industry procedure to investigate immediately and as such the train was terminated.
“The customers on board continued their journey on the next Inverness to Edinburgh service.
“A small number of passengers who required assistance were transported in taxis.”
Phil Campbell, ScotRail customer operations director, added: “We’re sorry to customers who have experienced disruption to their journey, and we share their frustration when these things happen.
“Anyone delayed by 30 minutes or more is entitled to compensation though our Delay Repay Guarantee. Just keep hold of your tickets and claim on the ScotRail website or mobile app.”
